The website of ABIO POWER LTD can be found at the URL:

“Terms of Service” refers to the terms published at: Terms of Service

Additional definitions will be made throughout this Policy, but will be recognizable as they will be capitalized and in quotation marks.

Personal information we collect from you, but only with your consent:

  • Contact information, such as name, TIC number, tax ID, email address, postal address, phone number.

  • Account information, such as property address, location data, meter number, account number, invoice, and installed cargo.

  • Annual declaration of energy consumption when you plan to use our services.

  • Details about your visit to our website and information collected through cookies and other tracking technologies, including your IP address and domain name, browser version and operating system and location data.

  • Information and/or data about you that you give us by filling out forms or contacting us, whether face-to-face, by phone, email, online or otherwise.

  • Records of any correspondence and/or communications we have with you.

  • Details of any transactions you make with us.

  • Details of any agreements / contracts you enter into with our Company.

  • Billing information, such as the IBAN document, SEPA direct debit orders, and more.

  • Real estate information, including images of your location, title deed or rental agreement or contract of sale, construction/electrical drawings, or others.

What we do with it:

  • To perform the contract or arrangement we have entered into or agreed with you or to take certain steps before entering into a contract with you.

  • To communicate with you about various aspects of the Services provided.

  • To perform payments for our Services provided to you or adding funds to your account.

  • To provide our services and support, as well as obtain any license required to provide our services from local authorities.


There is no collection of personal information as self-evident

ABIO POWER LTD does not, of course, collect any of your Personal Information while you visit or use the Services unless you are asked to provide such information, for example by registering for an account or submitting any service request form. Personal information is collected only with your informed consent. Where you have provided Personal Information, it will only be used for the stated purpose, as more specifically described in the next section.

Disclosure of personal information to third parties

ABIO POWER LTD may share your information with the following third parties:

  • Local authorities and/or administrative bodies.

  • Contractors and/or service providers of ABIO POWER LTD.

  • Payment processing companies as well as banking institutions.

These third parties have contractual or legal obligations to use your Personal Information only for the stated purposes of the Services provided.

ABIO POWER LTD does not sell, rent, trade, or sublicense any Personal Information about the Users of its Services to third parties.

Regardless of anything in the Policy to the contrary, we may share any information we have collected about you or that you have submitted (whether Personal Information or not): (1) in response to subpoenas, court orders, or legal process, or to create, protect, or exercise our legal rights, or to defend legal claims or demands; (2) if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person or any violation of the Terms of Service; (3) if we believe it is necessary to investigate, prevent, or take action regarding situations involving abuse of the infrastructure of the Services or the Internet in general (such as bulky spamming, denial-of-service attacks, or attempts to compromise the security of the infrastructure of the Services or the Services in general); (4) with a parent company, subsidiaries, joint ventures or other companies under joint control with ABIO POWER LTD (in which case we will require such entities to abide by this Policy); (5) if ABIO POWER LTD merges with another entity, is subject to corporate reorganization or sells or transfers all or part of its activities, assets or shares (in which case we will require that entity assume our obligations under this Policy or inform you that you are covered by a new privacy policy).

Transfer of personal information outside the European Union

We may transfer your personal data to recipients who may be located in countries that are not part of the European Union or in countries outside your country of residence.

These transfers are made to offer you our Services or because our partners or service providers operate from different countries and/or locations. We are committed to guaranteeing the same level of protection when transferring your personal data when necessary and in accordance with the provisions of the GDPR, in particular by signing, where applicable, standard contractual clauses set out by the European Commission or any other mechanism described in the GDPR.

Information Security

ABIO POWER LTD uses only industry best practices (physical, electronic, and procedural) to maintain the security of the data collected, including Personal Information.

All information you provide to us is stored on our secure servers. Any payment transactions [made by us or our selected third-party payment processor] will be encrypted using bank-grade security encryption. Where we have given you (or where you have chosen) a password that allows you to access certain parts of our Services, you are responsible for maintaining the confidentiality of that password. We ask that you do not share a password with anyone.

Once we receive your information, we will use strict procedures and security features to try to prevent accidental loss, use, or access to your personal data in an unauthorized manner. Security measures such as encryption/pseudonymous procedures are used in personal data. This is to protect unwanted access to personal data by unauthorized persons, such as employees, agents, contractors, and third parties who have no business to know about.

In addition, ABIO POWER LTD uses third-party suppliers and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate the Services, and these third parties have been selected for their high security standards, both online and physically.

All information, including Personal Information, is transferred with encryption using Transport Layer Security (“TLS”), a strong security standard for data transfer and transactions on the Internet. You may use your browser to check the valid TLS security certificate of the Services.

Despite the efforts of ABIO POWER LTD to maintain your Personal Information secured, complete confidentiality and security cannot currently be ensured on the Internet and/or where data is transferred via digital wireless technology of any type. Internet communication or wireless data transmission is subject to interception, loss, or alteration. You acknowledge and agree that ABIO POWER LTD and its Agents cannot be held liable for damages resulting from the transmission of confidential information or Personal Information in this way and that such communications are at your own risk.

E-mail communications

The practices of ABIO POWER LTD in relation to its emails are designed to comply with the laws against spam, and in particular with the Regulation of Electronic Communications and Postal Services Law of 2004 (Law 112(I)/2004). If you believe you have received emails in violation of these laws, please contact us using the contact details set out below in this Policy.

You may unsubscribe from the ABIO POWER LTD mailing list at any time by following the link at the bottom of these ABIO POWER LTD emails. Other types of emails, such as transactional, relational, and other emails related to the Services, associated with either your account or your purchase of the Services; they will not have an opt-out as they are necessary to use the Services.

Secure payments

ABIO POWER LTD currently uses “Third-Party Payment Processors” to process secure payments for Service purchases and to process payments made to add funds to your account. When you make a payment through the Services, your Billing Information is securely transferred via TLS from the Services to the appropriate Third-Party Payment Processor. No billing information is ever stored on servers controlled by ABIO POWER LTD. Third-Party Payment Processors have our permission to store, on behalf of ABIO POWER LTD, data related to transactions executed by Users (including all Billing Information) with the aim of ensuring a secure payment method and proof of purchase record; allowing users to be protected and monitored as needed. These data may be used for the purposes of validating and registering Users and to detect any fraudulent activities, if necessary. You can use the “Remember Me” feature to remember your billing information to make recurring payments easier. In any case, this billing information is not visible to ABIO POWER LTD.

If you use PayPal, Apple Pay, or Google Pay to pay for your purchase of Services, no billing information is collected or displayed by ABIO POWER LTD. In such cases you are transferred directly to these Third-Party Payment Processors to process your payments, and the only information ABIO POWER LTD receives is confirmation that your payment was completed or declined.

Limited collection of information for statistical, analytical and security purposes

On the Sites, ABIO POWER LTD may automatically collect certain information using third-party analytics such as Google Analytics (the “Web Analytics”) to help us understand how our Users use the Sites, but none of this information personally identifies you. For example, each time you visit a Website, we may automatically collect (as appropriate and depending on your Web Analyzer) your IP address, browser and type of computer or device, access times, the web page from which you came, the web pages or content you access, and other relevant information. We use the information collected in this way only to better understand your needs and the needs of site visitors and Service Users as a whole. ABIO POWER LTD also uses the information collected for statistical purposes to track the number of visits to the Sites, the specific pages on the Sites, specific actions on a website page and users in general for the purpose of introducing improvements to the websites and services.

Your IP address and other related information we collect using parsers may be used to detect any fraudulent or criminal activity or any activity that violates the Terms of Service.


Aggregated information

In addition to the information collected by our analysis programs as described in the previous section, we may also create, use, and disclose aggregated and/or anonymous information and statistics about Service Users for marketing and strategic purposes. However, no User of the Services will be individually identifiable by these aggregated and/or anonymous information and statistics.


Tracking technology (“Cookies”) and related technologies

ABIO POWER LTD uses tracking technology (“cookies” and related technology such as tags, pixels and web beacons) in the Services and by visiting a Website or using the Applications owned by ABIO POWER, you agree to their use. Cookies are small text files that are placed on your computer or device when you visit a website or use an online service in order to monitor the use of the website or service and improve the user experience by storing certain data on your computer or device. The Services use “session cookies”, which improve the user experience by storing certain information from your current visit to your computer or device while you purchase products or for certain other features.

In particular, we use cookies for the following functions:

  • to facilitate connection to the Services;
  • to facilitate payment processing when you pay for Services or add funds to your account;
  • to keep track of your preferences when using the Services, including whether you have saved your billing information for future purchases or added funds to your account;
  • to provide general internal and user analytics and to conduct research to improve the content of the Services using analytics programs as described above in this Policy;
  • to facilitate online advertising, as more fully described above in this Policy; and
  • to help identify possible fraudulent activities.

Your browser or device may be set to reject cookies or delete them after they have been stored. See the help of your browser or device for instructions. Please note that deleting these cookies may reduce your user experience on the Services by requiring you to re-enter certain information, including the information required to use the Services. In addition, deleting cookies may prevent some features from working. ABIO POWER LTD and its Agents will not be held liable for any feature that may not work after the deletion of cookies or for any loss or damage (monetary or otherwise) resulting from these functions that do not work or have reduced functionality.


Your rights under this privacy policy

You have the right under this Privacy Policy, and in accordance with relevant applicable law if you are located within the EU, to:-

Request access to your Personal Information

This enables you to receive a copy of the personal data we hold about you and other supplementary information about our privacy practices with respect to your personal data.

Request the correction of the Personal Information we hold about you

You have the right to correct any incomplete or inaccurate information we hold about you.

Object to the processing of your Personal Information

You have the right to object at any time and for reasons related to your particular situation to the processing of your personal data, unless the Company proves compelling and legitimate reasons for such processing.

Request the deletion of your Personal Information

You have the right to ask us to delete or remove personal data. This right can only be exercised in certain cases where one of the grounds set out in Article 17 of the GDPR applies. ABIO POWER LTD may agree when there is no good reason to continue processing your personal data. When you exercise this right and your request is successful, we will immediately delete your personal data within a reasonable period of time.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. This means that we will mark the stored data to temporarily suspend their processing. This right may be exercised with regard to the grounds provided for in Article 18 GDPR, in particular when you contest the accuracy of your personal data, when the processing is unlawful, when the personal data are no longer needed for the purposes of the processing, etc.  This right does not imply deletion of data. We must inform you before the restriction of processing is lifted.

Request the transfer of your Personal Information

We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information for which you initially gave your consent for us to use or where we used the information to perform a contract with you.

Withdraw your consent

You have the right to withdraw your consent to the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific features of the Service. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

The rights as described above do not apply in all cases. We may have the right to refuse certain requests in accordance with applicable law. For each request we receive, we will carefully assess whether such an opt-out applies and inform you accordingly of the outcome. In this case, we will inform you of the reasons for rejection and of your right to lodge a complaint with the Personal Data Protection Authority and to file a judicial remedy. The processing of private requests is free of charge. However, we may charge a reasonable fee if your request is manifestly unfounded, repetitive or excessive.


Exercise of GDPR data protection rights

You can exercise any of your aforementioned rights by sending an email to:

Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try to respond to you as soon as possible and within one month of receipt of the request. Any requests that are not related to the protection of personal data cannot be processed.

You have the right to complain to the Commissioner for the Protection of Personal Data about our collection and use of your personal data or if you feel that we have not satisfactorily addressed your concern, you can lodge a complaint with the office of the Commissioner for the Protection of Personal Data at: